Data protection

399btd Privacy Policy — Your data is safe with us

399btd is fully transparent about how your personal information is collected, used, and protected. This privacy policy explains where your data goes, how it is stored, and what rights you have.

Last Updated: January 2026
In data protection Our Commitment

A quick overview of the steps 399btd takes to protect your privacy

SSL Encryption

All your data is protected with 256-bit SSL encryption. From login to payment, every step is encrypted — completely unreadable to any third party.

Your data is never sold

399btd never sells your personal information to third parties. Your name, address, or phone number will never be passed on to any advertising company.

Secure storage

Your data is securely stored in internationally certified data centers, with regular backups and firewall protection in place.

Minimal data collection

Only the data necessary to operate our services is collected. We do not request or retain information beyond what is needed.

Your Control

You can view, correct, or request deletion of your data at any time. You retain full control over your personal information.

International Standards

399btd complies with international data protection regulations, following policies aligned with GDPR and applicable international privacy laws.

Important: This privacy policy takes effect upon use of the 399btd platform. Please read the full policy carefully. If you have any questions, contact our support team.

1What Information We Collect

399btdWhen you create an account and use our services, we collect certain personal information. The sole purpose of this collection is to provide you with a safe, fair, and enjoyable gaming experience. We only collect information that is genuinely necessary to operate the service.

Directly Provided Information

Information you provide during registration or account verification:

  • Full name and date of birth
  • Email Address & Mobile Number
  • Residential address
  • National ID or passport details (for KYC verification)
  • Payment method details (Mobile Banking number, bank account details, etc.)

Automatically Collected Information

Information automatically collected while you use the platform:

  • IP Address & Device Type
  • Browser type and operating system
  • Login Time & Session Details
  • Gaming history and transaction records
  • Cookie & Tracking Data (details below)
Type of information Reason for Collection Mandatory?
Name and date of birth Age verification and identity confirmation Yes
Email Address Account Communications & Security Yes
Mobile Number Two-factor verification Yes
Identity document KYC & Legal Obligations Yes, for withdrawals
Payment information Deposit and withdrawal processing Yes
IP Address Security and fraud prevention Automatic

2How your information is used

Collected data is used only for its specified purpose. 399btd Your information is never used for any other purpose or without your permission. Below we clearly explain what data is used for and why.

Primary use

  • Account Management: To manage login, security, and personal settings
  • Payment processing: To process deposits and withdrawals securely
  • Customer support: Your information is needed to resolve your issues quickly
  • Legal Obligations: To comply with licensing authority requirements
  • Fraud prevention: To prevent money laundering and online fraud

Secondary use (with your consent)

  • Sending personalized bonus and promotion offers
  • Notifying you about new games or features
  • Analytics to improve the platform experience

To stop marketing communications, update your notification preferences in your account settings or notify our support team.

3Data sharing and third parties

399btd Your personal information is never sold or transferred to advertising agencies or unrelated third parties. However, limited information may be shared with trusted partners solely for the purpose of operating the service.

Data sharing scenarios

  • Payment processor: Mobile Banking, Nagad, Rocket, or banking partners — only the information required to complete transactions
  • KYC Provider: Trusted third-party services may be used for identity verification
  • Game software provider: Minimum information required to operate games
  • Legal Authority: When required by court order or government directive

All third-party partners operate under the same strict data protection agreements as 399btd. They are not permitted to use your information for their own purposes.

International Data Transfers

In some cases, your data may be stored on servers outside Bangladesh. When this occurs, international data protection standards are always maintained and the level of protection is never compromised.

4Cookie Policy

399btd Cookies are used on this website to give you the best possible experience. Cookies are small text files stored in your browser that help remember your preferences and session information.

Cookie Type

  • Essential Cookies: These cookies are essential for maintaining login sessions and security. Disabling them will prevent the platform from functioning properly.
  • Performance cookies: Which pages you visited and for how long, and where issues occurred — this analysis helps us improve our service.
  • Functional cookies: To remember your language preferences, layout settings, and gaming preferences.
  • Analytics cookies: To analyze site traffic and usage patterns — fully anonymized data.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features.

5Data retention period

How long your data is retained depends on the type of information and applicable legal requirements. 399btd No information is retained beyond what is necessary.

Type of information Retention Period Reason
Account Information Duration of active account + 5 years Legal Obligations
Transaction Records 7 years Financial Regulations
KYC Documents 5 years after account closure Regulatory requirements
Gaming log 3 years Dispute resolution
Cookie Data 2 years from session User experience
Support Contact 3 years Quality of Service Assurance

Certain data may not be deletable before a set period due to legal obligations. In such cases, you will be clearly informed.

6Your Rights

399btd We believe every user has full ownership of their personal data. The following rights are guaranteed in accordance with international privacy regulations.

Right to access your information

You may request to see what information we hold about you at any time. Our support team will provide a full response within 30 days.

Right to rectification

If any information we hold about you is incorrect or incomplete, you may request a correction. We will make the necessary changes promptly.

Right to erasure

After closing your account, you may request deletion of data beyond what is required by legal obligations. However, financial records must be retained for a specified period in accordance with regulatory requirements.

Right to object to processing

You may object to your information being used for marketing purposes. Once you object, your data will no longer be used for that purpose.

Right to data portability

You may request a copy of the data we hold about you in a readable format such as CSV or JSON. This is your legal right.

Response within 30 days Free service Legal Rights

7Child Protection

399btd This platform is strictly for adults (18+). We do not knowingly collect any information from minors.

Age is verified at registration and users under 18 are blocked from creating an account. Should any minor's information enter our system, it will be deleted immediately upon detection and the associated account will be closed.

If you become aware that a minor is using 399btd, please notify our support team immediately. We will take swift action.

8Security measures

Protecting Your Information 399btd Multiple layers of security are employed, ensuring the highest level of protection from both a technical and administrative standpoint.

Technical safeguards

  • 256-bit SSL/TLS Encryption: All data transfers are encrypted
  • Firewall and intrusion detection: 24/7 monitoring to prevent unauthorized access
  • Two-factor authentication (2FA): Additional security layer for your account
  • Data masking: Sensitive data is masked even within internal systems
  • Regular security audits: Regular audits conducted by third-party specialists

Administrative safeguards

  • Only authorized personnel can access your information
  • All staff are bound by confidentiality agreements
  • Every instance of data access is logged and monitored
  • Regular staff training and awareness programs are conducted

If a security breach is detected, we will notify affected users within 72 hours and take immediate remedial action.

9Policy updates

399btd This privacy policy may be updated as needed, due to changes in law, the introduction of new services, or business changes.

For significant changes, you will be notified via your registered email or through a notice on the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.

The date of each update will be noted under the "Last Updated" section at the top of the page. To request a copy of a previous version, please contact our support team.

10Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. 399btd Our support team is available 24/7, every day of the week.

We take every complaint seriously and aim to respond within 30 days. All data-related requests — viewing, correcting, or deleting your information — can be submitted through this channel.

[email protected] 24/7 Support Response within 30 days
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